OnWatch®
Using
best-of-breed software solutions, our team can monitor the
devices and applications on your network to ensure
availability. These solutions can monitor software
applications, servers, routers,
firewalls, printers, and other devices that are critical to
your operations. By using more than one solution to provide
these services, we are able to provide unmatched monitoring
solutions and quickly notify our support staff if required
network devices are in jeopardy.
The solutions
can also allow us to easily and securely provide desktop
support from anywhere in the world including PC and server
remote control, remote reboots, hardware and software
inventory, and more. These capabilities ultimately result
in greater uptime for your network, faster problem
resolution, and a better level of service than any other
firm in our region.
OnCare
Our support teams are trained and experienced in their
respective fields and beyond. This allows CPR to
provide deployment, training, and support services that are
unmatched in our region. Our flexible support plans
allow clients to pay for support on an hourly basis or for a
fixed fee every month. Our clients can receive support
in person, over the phone, or over secure Internet
connections. By utilizing our vast infrastructure and
coupled with our OnWatch Monitoring services, we are able to
often times resolve issues without leaving our offices and
even sometimes before our clients become aware of the issue.
This leads to faster problem resolution, reduced downtime,
and increased worker productivity for our clients.
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