Frequently Asked Questions

Why should I use an offsite backup data center?

	Tapes are sensitive to temperature and stretching, which can make them unreadable.
	Changing tapes and taking them to an offsite location is often neglected.
	Data is replicated to a second data center and stored hundreds of miles away from the primary data center.
	It saves time and money; you do not have to buy tapes or tape drives.
	It can supplement a traditional tape backup system for disaster recovery.

How much does it cost?

It costs $100/month (up to 50GB) with no sign-up fee. Additional storage is $50/month for 50GB. For the price of a large tape backup drive and tapes, you can pay for up to five years of offsite backup.

Is my data secure?

Yes, your data is compressed and encrypted before it is uploaded to the data center through a secure, encrypted session. You create your key, and it is stored on your computer. Your data cannot be accessed without your key.
 

Why should I pay $100/month to back up my data when I can subscribe to other services for less?

Offsite backup services range in price—and quality. We offer the industry’s best solution, competitive pricing, and superior support. Advanced features such as Microsoft Exchange and SQL Server also are supported.

How much data is too much for backup via the Internet?

If you have a large dataset the initial backup may take days or weeks. In this case, we ship an external hard drive to attach to your server via USB port. We perform a “seed load” of your backup. Then you ship the external drive back and we copy it to our backup store. The only data to back up from that point forward are the files that are added or changed.

We change a large file constantly. How does the system back up that large file?
The backup software uses a feature called “in-file delta” to determine the changed parts of the file. The system performs block-by-block backups of those changes. If you restore that file, the backup software reassembles the desired file using various backups. You also can restore files to any backed up version.

What if I need to restore my entire dataset or a large amount of data?
Like initial backup of large datasets, we copy your data to an external drive and ship it to you. After you restore your data, you simply ship the drive back to us.

What if I require a backup to be restored from several weeks or months ago?
When you configure backup jobs, each has a very advanced retention policy that will allow you to specify how long to retain data—weeks, months, or even years. You can even set up multiple jobs, each with its own retention policies.

What if I have more than one server and/or several workstations to back up?
No problem. The backup client software can be installed on as many computers as needed, and there are no additional licenses to purchase. Simply set up separate backup job details for each computer.

Can I back up files that are in-use or open?
Yes.

Can I schedule backups at night so it does not impact my Internet connection?
Yes, the system has a flexible scheduler to initiate backup jobs. You also can set a time limit on how long the jobs run.

How do I know if my backups are successful?
Specify one or more email addresses to receive status reports and to be notified if backups fail.

Can I keep a local backup copy of my data?
Yes, the software can simultaneously back up to a local storage device such as an internal or external hard drive (not tape drives).

*The backup feature for these platforms are included, but we do not provide technical support Windows 95, 98, ME, Linux, Mac, Netware, Unix (Solaris, AIX, HP-UX, FreeBSD) and other platforms that support Java 2 SDK 1.3.1 Standard Edition